Refund, Cancellation and Subscription Terms
This document is a template and must be reviewed by a qualified lawyer before launch.
Effective date: 24 October 2026
These terms explain how payments, subscriptions, cancellations, withdrawal rights and refunds work for PvPScout's paid products. They are part of our Terms of Service. The seller is [ŞİRKET UNVANI / COMPANY NAME], [ADRES / ADDRESS], tax office and number [VERGİ DAİRESİ VE NO / TAX ID], MERSIS no. [MERSİS NO].
1. Products and prices
| Product | Type | Price (USD) |
|---|---|---|
| Premium (players) | Subscription | $2.99 / month or $24.99 / year |
| Featured listing (server owners) | One-time, 7 days | $9.99 |
| Boost (server owners) | Subscription, per server | $14.99 / month |
| Pro (server owners) | Subscription, per server | $39.99 / month |
Premium includes ad-free browsing, 1.5x XP, a Premium badge and a highlighted username. Featured listing gives a server featured placement and a label for 7 days. Boost includes a highlighted server card, a Boost tag and higher placement within the server's game listing. Pro includes rotation in the homepage featured area, a Featured badge, priority verification and one social media shoutout per month.
None of these products buy votes, ratings or reviews. Rankings by votes stay organic, and sponsored items are labelled.
2. Payment
- Payments are processed securely by Stripe. We do not see or store your full card details.
- Prices are in US dollars. Taxes such as VAT may be added depending on your location and will be shown before you pay. Your bank or card issuer may charge currency conversion or foreign transaction fees, which we do not control.
- An invoice or receipt is issued for each payment and sent to your email address or made available in your account.
- Users under 18 need permission from a parent or legal guardian before buying.
3. Automatic renewal
Premium, Boost and Pro are subscriptions that renew automatically at the end of each billing period (monthly or yearly) at the then-current price, until you cancel. Your payment method is charged at the start of each new period.
- We will show the renewal terms clearly before you subscribe.
- For yearly plans, we will send you a reminder before renewal where required by law.
- If we change a price, we will tell you in advance. The new price only applies from your next billing period after the notice, and you can cancel before it applies.
The Featured listing is a one-time purchase and does not renew.
4. How to cancel
You can cancel a subscription at any time:
- from your account settings (billing / subscription section), which opens the Stripe customer portal; or
- by emailing destek@pvpscout.com from your account email address.
Cancelling is as easy as subscribing; you do not need to give a reason.
What happens when you cancel: future renewals stop, and you keep access to the paid features until the end of the billing period you have already paid for. After that, the features end automatically. Cancelling does not, by itself, give a refund for the current period, except as described in sections 5 and 6.
5. Right of withdrawal
Consumers in Turkey
Under the Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği), consumers generally have a right to withdraw from a distance contract within 14 days without giving a reason. However, Article 15 of the Regulation excludes certain contracts from this right, including services performed instantly in electronic form and intangible goods delivered instantly, and services whose performance has started with the consumer's approval before the withdrawal period ends.
PvPScout's paid products are digital services that are activated immediately after payment. Before you pay, we will ask you to confirm that you want the service to start immediately and that you understand you will lose your right of withdrawal once it starts. If you give this confirmation, the right of withdrawal does not apply to that purchase. We will also provide the pre-contract information form and the distance sales contract before payment, as required.
Consumers in the EU, EEA and UK
You have a right to withdraw from the contract within 14 days of the purchase without giving a reason. Because our products start immediately:
- before you pay, we will ask for your express request that the service starts during the withdrawal period and your acknowledgement of how this affects your right;
- if you withdraw after the service has started, we may deduct an amount proportionate to the part of the service already provided until you told us you were withdrawing;
- where the service has been fully performed (for example, a 7-day Featured listing that has already run) with your prior express consent and acknowledgement, the right of withdrawal no longer applies.
To withdraw, send a clear statement (for example, "I withdraw from my contract for [product] bought on [date]") to destek@pvpscout.com from your account email address. Refunds for withdrawals are made within 14 days using the original payment method.
Others
If you live elsewhere, any mandatory withdrawal or cooling-off rights under your local law still apply.
6. Refunds
Apart from the withdrawal rights above, payments are generally non-refundable. We will, however, give a refund or pro-rated credit in these cases:
- Duplicate or mistaken charges, for example being charged twice for the same period;
- Service failure on our side, if a paid feature did not work for a significant part of the period because of a problem we caused and could not fix within a reasonable time;
- Removal not caused by you, if we remove a paid placement for a reason that is not your fault;
- Unauthorised use, if your account or card was used without your permission and you tell us promptly (we may ask for evidence);
- where mandatory consumer law requires a refund.
We will not refund:
- unused time after you cancel in the middle of a period (you keep access until the end of it instead);
- placements removed, or accounts suspended, because the buyer broke our Terms, Community Guidelines or Advertising and Listing Policy (for example vote manipulation, vote-for-reward schemes, fake listings or prohibited content), to the extent permitted by law;
- changes in your listing's organic rank, votes, traffic or player numbers, since we do not guarantee results;
- problems with a third-party game server itself, which we do not operate.
To request a refund, email destek@pvpscout.com with your account email, the date and amount of the charge and the reason. We aim to reply within 2 business days. Approved refunds go back to the original payment method; your bank may take several business days to show it.
7. Chargebacks
If you think a charge is wrong, please contact us first; most problems can be solved quickly. Opening a chargeback or payment dispute without contacting us may lead to the paid features being paused while the dispute is open. Abusive or fraudulent chargebacks may lead to account suspension. This does not limit any right you have under law or under your card provider's rules.
8. Failed payments
If a renewal payment fails, Stripe may retry it for a short period. If payment still fails, the subscription and its features will end. You can subscribe again at any time.
9. Transfers and changes
- Server placements are tied to one server and cannot be moved to another server without our agreement.
- Premium is tied to your account and cannot be transferred.
- To change plans (for example from Boost to Pro), contact destek@pvpscout.com or use the options in your account. Before you confirm, we will explain how any unused time on your current plan is handled.
10. Complaints and disputes
Please contact destek@pvpscout.com first. If we cannot resolve the issue:
- Consumers in Turkey may apply to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) or the consumer court, within the monetary limits announced each year by the Ministry of Trade, generally in the place where they live or where the transaction was made. Applications to the arbitration committees can also be made electronically through the e-Devlet portal.
- Consumers in the EU, EEA and UK may use the courts or alternative dispute resolution bodies of their country of residence, and keep all mandatory rights under their local law.
11. Contact
Billing and refunds: destek@pvpscout.com Legal: legal@pvpscout.com [ŞİRKET UNVANI / COMPANY NAME], [ADRES / ADDRESS]